Privacy Policy

This policy explains what information Transcribe.AI (the website at transcribe.ai and the Transcribe.AI mobile app) collects, why we collect it, who we share it with, and the choices you have. Transcribe.AI is operated by Eternaltech ("we", "us"). Questions: contact@transcribe.ai.

1. Information we collect

• Account details: your name, email address, phone number, profession, how you heard about us, and (if you sign in with Google) your Google account name and email. Passwords are handled by our sign-in provider and are not visible to us.
• Your content: audio you record, audio or video files you upload, links you submit (such as YouTube or Instagram), and the transcripts, translations, summaries, notes and AI chat messages created from them. Recordings and files may include other people's voices.
• Usage and device information: actions in the app (for example sign-ins and transcription requests), daily usage against your plan limits, your time-zone preference, and basic technical data such as app version and error logs.
• Payment information: if you buy a paid plan, payment is handled by Stripe. We receive your plan, subscription status and billing history, but we do not receive or store your full card number.
• Messages to us: anything you send through the contact form, by email, or in feedback.

2. Permissions on your device

• Microphone – to record audio you ask us to transcribe. The app records only when you start a recording.
• Notifications – to show that a recording is in progress or an upload is finishing.
• Files / media – to let you pick audio or video files to upload.
• Camera / photos – only if you choose to set a profile picture.

3. How we use your information

• To provide the service: transcribing, translating, summarising and searching your content, and letting you chat with it.
• To create and secure your account, verify your email and phone number, and prevent abuse.
• To apply plan limits, process payments and send service emails (such as receipts or account notices).
• To maintain, troubleshoot and improve the service.
• To respond to your questions and requests, including requests for human transcription.

We do not sell your personal information, and we do not use your recordings or transcripts for advertising.

4. Who processes your information

We use trusted service providers who process data on our behalf, only to run the service:

• Google Cloud / Firebase – hosting, sign-in, database and file storage, and speech-to-text and AI models (Google Cloud Speech-to-Text and Vertex AI).
• Groq – speech-to-text processing for some plans.
• Stripe – payment processing.
• Email delivery providers – to send service emails.

When you submit a YouTube or Instagram link, we retrieve the public captions or audio of that content to transcribe it for you. Our team may also access your content or account details when you request human transcription or support, or where needed to investigate abuse or keep the service secure. We may disclose information if required by law.

Our providers may process data in countries other than your own.

5. How long we keep your information

We keep your account details and content for as long as your account is active, or until you delete the content or your account. Billing records may be kept longer where we are required to by law. Some copies may remain in backups or logs for a limited period before they are overwritten.

6. Deleting your data and your account

Deleting your account permanently removes your profile, recordings, uploaded files, transcripts, folders, AI chats and login, and cancels any active subscription. We keep only records we are required to keep by law, such as payment records. You can also delete individual recordings and transcripts yourself at any time from inside the app or on the website.

7. Your choices and rights

Depending on where you live, you may have the right to access, correct, export or delete your personal information, to object to or restrict certain processing, and to withdraw consent. You can update your name, phone number and profile details in the app. For anything else, email contact@transcribe.ai and we will respond within a reasonable time.

8. Recording other people

Laws on recording conversations differ by place. You are responsible for getting any consent the law requires before you record or upload audio of other people.

9. Security

Data is encrypted in transit, access to it is limited, and files are stored with our cloud providers using their security controls. No system is completely secure, so we cannot guarantee absolute security.

10. Children

Transcribe.AI is not intended for children under 13, and we do not knowingly collect their information. If you believe a child has given us personal information, contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. If the changes are important we will let you know in the app or by email. The "Last updated" date above shows the latest version.

12. Contact

Eternaltech · contact@transcribe.ai · Contact form